Customer Experience Ambassador - Bali (Canggu, Ubud, Denpasar & More)

Join Globe Telecom as a Customer Experience Ambassador in the vibrant heart of Bali! This is your chance to represent a leading telecommunications brand while delivering exceptional service to a diverse, international clientele in one of the world’s most sought-after tourist destinations. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be at the epicenter of Bali’s digital lifestyle, helping our customers navigate the latest in telecom solutions with ease.

As a Customer Experience Ambassador, your daily mission is to ensure every customer interaction is seamless and memorable. You’ll be the friendly face of Globe Telecom, providing top-tier support across our retail stores, handling customer inquiries, troubleshooting technical issues, and guiding customers through our product offerings. Whether it’s helping a tourist set up their SIM or assisting a local with a complex billing query, your expertise will be key to enhancing customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional customer service by resolving technical issues, answering queries, and assisting customers with product selection.
• Promote Globe Telecom’s services and products through engaging interactions and personalized recommendations.
• Manage and maintain retail store operations, ensuring a clean, organized, and inviting environment.
• Provide training and support to new staff members to ensure consistent service quality.
• Collaborate with the sales team to drive customer conversions and upsells.
• Monitor customer feedback and report issues to the relevant departments for resolution.
• Stay updated with the latest telecom trends and Globe Telecom’s product offerings to provide accurate and insightful advice.
• Participate in store promotions and events to enhance customer engagement and brand loyalty.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a related field.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving abilities with a customer-centric approach.
• Familiarity with basic telecom services and products, such as mobile plans, internet packages, and device offerings.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Proven ability to meet and exceed sales targets.
• Basic computer literacy, including proficiency in Microsoft Office and CRM systems like Salesforce.
• Valid SIM card and ability to work in Bali’s diverse and international customer base.

🛠️ Keahlian

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